Questions, answered.
Everything you want to know about your mug, shipping and our guarantee. Can't find your answer? Email us at contact@fireprintco.com
The mug
How big is the mug?
It holds 16 oz (475 ml), enough for a big morning coffee or tea. It measures 3.3 in wide and 5.9 in tall (8.3 x 15 cm).
Is it real ceramic?
Yes. The cup is real ceramic, glazed inside and out, so your coffee sits in ceramic with no metallic or plastic taste. The sip lid and the ribbed sleeve are soft silicone.
Will it keep my coffee hot?
Ceramic holds heat nicely, but it isn't insulated like a steel tumbler. It's made for your morning coffee at home, at your desk or on the drive, not for keeping drinks hot all day.
Is the lid leak proof?
The sip lid is spill resistant, so small bumps and sips on the go are no problem. It isn't leak proof, so keep the mug upright and don't toss it in a bag when it's full.
Is it too hot to hold?
The ribbed silicone sleeve wraps the middle of the mug and gives your hand a comfortable grip, even with a fresh pour.
How do I care for it?
Hand wash with warm, soapy water to protect the glaze. It is not for the microwave or dishwasher.
Glaze and colors
Will my mug look exactly like the photos?
It will be the color you chose, but the pattern will be its own. The glaze melts and flows in the kiln, so the drips, pools and shimmer on your mug happen only once. That's the whole idea.
Can I choose the pattern?
You choose the color. The fire chooses the pattern. Nobody, including us, knows exactly how yours will look until it comes out of the kiln.
Are the drips, dots and pools in the glaze normal?
Yes. That is the reactive glaze at work, and it's what makes each mug one of a kind. Chips and cracks are a different story. If your mug arrives damaged, we replace it free.
Bundles and orders
How do the bundles work?
Add 2 or more mugs in any colors and your discount applies automatically at checkout. 2 mugs for $59, 3 for $79 and 4 for $95. No code needed.
Can I mix colors in a bundle?
Of course. Pick any colors you like, all the same or all different.
Can I change or cancel my order?
Email us as soon as you can at contact@fireprintco.com. If your order hasn't shipped yet, we'll do our best to change or cancel it.
Shipping
How much is shipping?
Shipping is free on every order within the US.
How long will it take to arrive?
Orders ship within 2 business days and arrive in 7 to 10 business days within the US.
Will I get tracking?
Yes. As soon as your order ships, we email you a tracking link.
Where do you ship?
Right now we ship within the United States.
Our guarantee
What if my mug arrives broken?
Email us a photo at contact@fireprintco.com within 7 days of delivery. We'll send a free replacement or a full refund, your choice. No need to send anything back.
What if I don't love it?
Our 30 day happiness guarantee has you covered. If your mug is unused, send us a photo within 30 days of delivery and we'll swap it for another color or give you store credit. You can find every detail in our refund policy.
Do I need to send the mug back?
No. You can keep it, gift it or donate it.
Gifting
Can I ship a mug straight to someone else?
Yes. Just enter their name and address as the shipping address at checkout.
What's the best gift option?
Our Me + Her pair: two mugs, one for you and one for her. Pick your colors side by side and see how the fire made each one different.
We're happy to help.
Email us and a real person will reply within 2 business days.