Shipping policy
Last updated: October 15, 2026
Your mug has a long way to travel from the kiln to your kitchen. Here's exactly how it gets to you, how long it takes, and what we do if anything goes wrong on the way.
The short version
- Free shipping on every US order.
- Orders are packed and shipped within 2 business days.
- Standard delivery takes 7 to 10 business days after your order ships.
- You'll get a tracking link by email as soon as your order is on its way.
- Arrives broken? We'll replace it free. Lost in transit? We'll send a new one or refund you.
Where we ship
We currently ship to all 50 US states, including Alaska and Hawaii, and to PO boxes. We don't ship to APO, FPO or DPO addresses, US territories or international addresses yet, but we're working on it.
Shipping options
| Option | Cost | Packed and shipped | Delivery after shipping |
|---|---|---|---|
| Free Standard Shipping | Free | Within 2 business days | 7 to 10 business days |
| Priority Shipping | $6.95 | Within 1 business day | 5 to 8 business days |
Business days are Monday to Friday, excluding US public holidays. Orders placed on weekends or holidays begin processing the next business day. Deliveries to Alaska and Hawaii may take a few extra days.
Delivery times are estimates, not guarantees. Carrier delays, severe weather and busy holiday periods can occasionally add a few days. During the holiday season, we'll post our last order dates for delivery before December 25 at the top of our website.
How your order travels
Our mugs are packed and shipped by our fulfillment partner overseas. Your order travels by air to the United States, then is handed to a local carrier, such as USPS, for final delivery to your door. It's carefully packed to protect the ceramic on the way.
If you order more than one mug, they may arrive in separate packages on different days. Each package will have its own tracking.
Tracking your order
As soon as your order ships, we'll email you a tracking link. Tracking can take 2 to 3 business days to show its first update, and it sometimes pauses while your package crosses into the US. That's normal, so don't worry if it's quiet for a few days.
Duties and taxes
The price you see at checkout is the price you pay. Any applicable sales tax is shown at checkout, and import duties and fees are covered by us. You will never be asked to pay anything when your order is delivered.
Changing your address or order
Please double check your shipping address at checkout. If you need to change your address or your order, email us at contact@fireprintco.com within 12 hours of placing it. Once an order has shipped, we can't change the address.
If a package is returned to us because the address was entered incorrectly or the package wasn't collected, we're happy to send it again, but we'll ask you to cover the new shipping cost.
If your package is late or lost
If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 20 business days of shipping, email us at contact@fireprintco.com with your order number. We'll investigate with the carrier, and if your package is confirmed lost, we'll send you a new one free or give you a full refund, whichever you prefer.
If tracking says delivered, but you can't find it
Packages sometimes show as delivered a day before they actually arrive, or get left in an unexpected spot. Please:
- Wait 2 business days, as it may still be on its way.
- Check around your property, with neighbors and building staff, and in your mailbox or parcel locker.
- Contact your local post office or carrier.
If it still hasn't turned up, email us within 10 days of the delivery date. We'll file a claim with the carrier and do our best to help. Once a carrier confirms delivery to the address you provided, we can't be responsible for packages that are lost or stolen after delivery, but we'll always look into each case.
If your mug arrives damaged
We pack every order carefully, but ceramic travels a long way. If your mug arrives chipped, cracked or broken, email us a photo within 7 days of delivery and we'll send a free replacement or give you a refund. You don't need to send anything back. See our Refund Policy for the full details of our 30 day happiness guarantee.
Questions
We're a small team and we read every message. Email us at contact@fireprintco.com and we'll get back to you within 2 business days.
Fireprint Co.
30 N Gould St, Sheridan, WY 82801, USA