Contact information

We're a small team, and every message comes straight to us. Whether it's a question about a glaze, help with an order or a claim under our 30 day happiness guarantee, we're here to help.

Get in touch

Email: contact@fireprintco.com
We reply within 2 business days, usually sooner. Business days are Monday to Friday, excluding US public holidays.

To help us help you faster

About an order: include your order number, found in your confirmation email.
Damaged or wrong mug: include your order number, a photo of the mug and a photo of the box it arrived in.
Change of address: email us within 12 hours of placing your order.

Business information

Trade name: Fireprint Co.
Email: contact@fireprintco.com
Physical address: 30 N Gould St, Sheridan, WY 82801, USA
Website: fireprintco.com

Please note that this address is for business correspondence only. We don't accept returns or walk-in visits at this address. For returns and claims, see our Refund Policy.